Frequently Asked Questions


Which Kindle versions do you support?

If you are importing via the Clippings.io Google Chrome Extension we support all the Kindle versions as well as any device which supports the various Kindle reader apps , for example, the IPad, IPhone and Android devices.

If you are importing via your 'My Clippings.txt' file we support all the Kindle versions which create a clippings file. These are the family of Kindle EInk readers which are:

The Kindle versions which are not supported are:

For more information of the Kindle family of ereaders please refer to this wikipedia page


Where can I find my 'My Clippings.txt' file?

The 'My Clippings.txt' file is located in the 'Documents' folder. You will need to connect your Kindle to your computer via the USB port and browse to the 'Documents' folder in your file browser.


Can I import Kindle Highlights and Notes made on personal documents (non-Amazon documents)?

Yes. Please see our blog post How to save Kindle highlights in personal documents


How can I export my Kindle notes to Evernote?

Please refer to our Evernote Export help page


Which languages do you support?

We currently support 'My Clippings.txt' files created in the following languages:

Are we missing a language? Help us support any languages we do not currently support by sending your 'My clippings.txt' file to feedback@clippings.io


Can I perform an advanced search on my records?

Yes in the using the search bar in explorer you can perform advanced searches. You can search specifically on the following fields:

Some examples are below:

Keyword matching

Search for the word "Yesterday" in the BookTitle field.

BookTitle:Yesterday

Search for the phrase "Monty Python" in the BookTitle field.

BookTitle:"Monty Python"

Search for phrase "Monty Python" in the title field AND the phrase "we eat ham and jam and Spam a lot" in the content field.

BookTitle:"Monty Python" AND content:"we eat ham and jam and Spam a lot"

Search for either the phrase "Harry Potter" in the title field AND the phrase "wave wand" in the content field, or the word "Magic" in the title field.

(BookTitle:"Harry Potter" AND Content:"wave wand") OR BookTitle:Magic

Search for word "Great" and not "Expectations" in the Book title field.

BookTitle:Great -BookTitle:Expectations

Wildcard matching

Search for any word that starts with "Gre" in the Book title field.

BookTitle:Gre*

Search for any word that starts with "Gre" and ends with "ry" in the Book title field.

BookTitle:Gre*ry

Where can I find Amazon's documentation on Kindle clippings?

Kindle Paperwhite (latest)
Kindle 3rd Generation
Kindle 2nd Generation
Kindle 1st Generation


Are my Kindle Highlights backed up by Amazon?

Yes, Amazon automatically backs up any annotations you have made including the last read location on any books you have purchased via Amazon. If you have disabled annotations backup you can re-enable this by going to the settings page on your Kindle


Can I view my Kindle Highlights on the Amazon site?

Yes, you can view your annotations on the Amazon site here. The site will display annotations for any books you purchased from Amazon, it will not display annotations you have made on your personal documents. You need to ensure that annotations backup is switched on, it's enabled by default.


How can I group my books into subjects or topics?

Books can be placed into collections to help organize them. To place a book into a collection first select a book in the left hand navigation menu and then click the 'cog' icon to the right of the book title at the top of the screen. In the dropdown menu that appears you can create new collections and choose which collections you would like the book to be a member of. A book can belong to multiple collections and when it has not been assigned a collection it belongs to the 'Uncategorized' collection. To remove a book from a collection simply uncheck the appropriate book collection. To delete a book collection click the 'delete' button. When you delete a book collection if a book no longer belongs to a collection it will be placed in the 'Uncategorized' collection. Use the left hand side navigation menu to view your collections and navigate your books.


How can I delete my records?

Your records can be deleted at four different levels, described below. To remove your records from the 'Deleted items' section on the home page click the 'Empty Trash' button. When you remove your deleted records by clicking the 'Empty Trash' button we store a hash code for each deleted record. We use this to avoid reimporting records you have previously deleted in future file uploads. If you wish to erase the memory of the records you have deleted you can do this via the settings page .

Account

If you wish to delete everything in your account and start afresh you can do this via the settings page . When you delete your records here the records do not go into the 'Deleted items' section and it is the equivalent of starting with a fresh account.

File upload

If you wish to delete everything in a file upload you can do this via the home page . When you delete your records here the records do not go into the 'Deleted items' section. If you delete all of your file uploads it is the equivalent of starting with a fresh account.

Book

If you wish to delete everything in a book you can do this via the home page . When you delete a book your records do go into the ' 'Deleted items' section. In addition the book goes into the 'ignored' tab which means records belonging to this book will not be imported in future file uploads. If you wish to resume importing records for a book you need to remove it from 'ignored' tab.

Record

If you wish to delete a single record you can do this via the home page . When you delete a record it goes into the 'Deleted items' section.


How can I delete my account?

You can delete your account on the settings page . You can also reset your account if you wish to keep your account but start afresh.


How can I cancel my Clippings.io Google Chrome Extension subscription?

Please find instructions below on how to cancel your subscription:

  1. Sign in to Google Payments
  2. In the order details, click Manage.
  3. Click Cancel subscription.

If there is anything we could of done to have kept you as a customer please send an email to feedback@clippings.io


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